Shipping policy
SHIPPING INFO
We provide free shipping for all orders worldwide
US shipping arrives within 7-12 days
Canada, Australia, EU, UK, and all International orders usually take 8-
15 business days to arrive.
TRACKING INFO
We process your order within 1-3 business days, and will send you a tracking link upon shipment. You will be able to track the status of your order via our tracking page, using the number we send!
SHIPPING QUESTIONS
For any shipping or tracking related questions, submit a ticket on our contact page, or email support@eluzo.co
SHIPPING ADDRESS ACCURACY
Eluzo is not responsible for orders that are delayed, undelivered, or lost due to an incorrect or incomplete shipping address entered at checkout. Please verify your name, street address, city, province/state, postal/zip code, and phone number carefully before completing your purchase. If you notice an error after placing your order, contact us as soon as possible, though we cannot guarantee a correction once an order has been processed or shipped.
Shipping Protection
We offer optional shipping protection at checkout to keep your order covered from the moment it leaves our warehouse.
What shipping protection covers:
- Lost packages during transit
- Damaged items upon arrival
- Delays caused by carrier issues
What shipping protection does not cover:
- Orders marked as delivered by the carrier
- Packages stolen after delivery